Frequently Asked Questions

Where are you based?

We are based in Auckland, New Zealand and we currently operate as an online-only store. But don't worry, we have exciting plans to bring our products closer to you with physical stores in the future!

How much does the Shipping cost?

 FREE Shipping on orders above $65.99. A flat rate of $5.90 applies to orders below $65.99

How long does shipping typically take?

Shipping within Urban areas is usually overnight or within 1 working day, while rural shipping may take up to 3 working days.

Can I track my order?

Absolutely! You can track your order using the tracking number provided in your order confirmation email. If further assistance is required, please feel free to email us.

How can I contact your customer support team?

You can reach our customer support team by filling out the form on the "Contact Us" page. Alternatively, please feel free to message us on Instagram @yaarinz. We are always only a message away.

Do you offer international shipping?

Currently, we ship only New Zealand wide, please email us with any queries about Australian orders and we will take it from there.

Are your products in stock and ready to ship?

Absolutely, all the products available to be purchased on the website are ready to be shipped. The orders are processed within 24hrs of placing order.

What are your business hours?

Our Customer Care team is available from 09:00AM to 09:00PM, all days of the week. Contact us through Instagram (yaarinz) or Email us at hello@yaari.co.nz

How can I stay updated on your latest products and news?

To stay updated on our latest products, discounts, promotions, and other news, you can subscribe to our newsletter or follow us on our social media channels [yaarinz].

How do I care for my jewelry to keep it looking its best?

Generally, jewellery should be stored in a clean, dry place and cleaned with a soft, non-abrasive cloth to maintain its shine. Store your jewelry in airtight boxes or ziplock bags, and keep them away from direct sunlight and moisture. Do not store them in bathrooms.